Terms of Use
INTRODUCTION
These are the terms and conditions (Sales Terms) that apply when you purchase products on our website from Rausch AG Kreuzlingen c/o Business Engineers Asia Private Limited (hereon referred to as RAUSCH). By placing an order for merchandise through RAUSCH-COSMETICS.COM, RAUSCH microsites, mobile sites, or mobile applications (collectively our website), you accept these Sale Terms and agree to be bound by them. This Terms and Condition shall be governed by the laws of Singapore. Any dispute which may arise under these Terms and Conditions shall be under the exclusive jurisdiction of the Courts of Singapore. We may change the Sale Terms from time to time. By continuing to use our website after we post any such changes, you accept the Sale Terms, as modified. If you have any questions about the Sale Terms or any aspect of your order, please contact our Customer Service department by sending us a message through the Contact Us tab that is accessible via our website or email us at <support@rausch-cosmetics.com>.
ORDER ACCEPTANCE AND BILLING
Orders are subject to verification and acceptance before shipping. All billing information provided must be truthful and accurate. Providing any untruthful or inaccurate information constitutes a breach of these Sale Terms and may result in the cancellation of your order. Prior to accepting an order, RAUSCH reserves the right to request additional information from you to verify your identity and validate the billing information to process your order.
We reserve the right to refuse or cancel an order for any reason, including limitations on quantities available for purchase, inaccuracies, errors in product or pricing information, or problems identified by our credit and fraud prevention department. If your order is cancelled after your credit card (or other payment account) has been charged, we will issue a credit to your credit card (or other applicable payment account) in the amount of the charge. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. RAUSCH may request a pre-authorization for some orders placed online with a credit or debit card. This pre-authorization will not be billed to you; however, your card issuer may hold this amount for a short period. Your card issuer determines the length of time the pre-authorization is held. We do this to ensure that the card details are still valid and that you have sufficient funds to complete the transaction.
By confirming your purchase at the end of the checkout process, you agree to accept and pay for the item(s).
RAUSCH reserves the right in its sole discretion to limit the quantity of items purchased per person, per household, per email address, per IP address or per order for any reason. These restrictions may apply to orders placed by the same account, the same credit card, and also to orders that use the same billing, email, IP and/or shipping address. We will notify you should such limits be applied.
RAUSCH reserves the right to deny any order for any reason, including, but not limited to, the following situations:
Error in Shipping Information
You are responsible for providing sufficient and accurate shipping addresses (including street address, block and unit number, or postal code). RAUSCH will not be responsible for undelivered goods as a result of an error in the information you provided.
Merchandise Shipping Delay or Unavailability
If an item of merchandise is delayed or becomes unavailable, or if there is an error on our website relating to the order (for example, an error relating to the price or description of merchandise), RAUSCH may cancel the order. If this occurs, we will contact you, so you are aware.
Reshipping Of Merchandise
The merchandise sold on our website is intended for personal use only, not for resale, unless otherwise approved by RAUSCH. Any suspected resale of our merchandise for personal or business profit is strictly prohibited. We will not accept and reserve the right to cancel orders that appear to be for resale purposes. Any orders found to have characteristics of reselling, such as large quantities, frequent orders, orders by dealers or resellers or the use of freight forwarding, may be cancelled in the sole discretion of RAUSCH, and RAUSCH shall have the right to cancel all subsequent orders from any such customers. For purposes of this Agreement, reselling shall be defined as purchasing or intending to purchase any merchandise from RAUSCH for the purpose of engaging in a commercial sale of that same merchandise with a third party.
MISSING ITEM FROM ORDER
In the rare circumstance that your product is missing from your order, please email customer service on the day of delivery and we will be happy to assist.
INTELLECTUAL PROPERTY
All copyrights, trademarks, trade dress, other intellectual property and materials, including page headers, images, text, illustrations, formats, logos, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials on our Website (collectively, the IP) are owned, controlled or licensed by RAUSCH, one of its affiliates or by third parties who have licensed their materials to RAUSCH and are protected by Singapore and international trademark and copyright laws. You may access, view, download, and print the IP and all other materials displayed on our Website for your personal, non-commercial use only; provided, however, that you (1) retain all copyright, trademark or other proprietary designations contained on all IP; (2) do not modify or alter the IP in any way; and (3) do not provide or make available the IP to any third party in a commercial manner. No license, right, title, or interest in any materials or software is transferred to you because of your use of our website or your accessing, viewing, downloading, or printing of the IP. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the IP, our website or any related software.
All software used on our website is the property of RAUSCH or its suppliers and protected by Singapore and international copyright laws. The IP and software on our website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the IP on our Website is strictly prohibited. The compilation (meaning the collection, arrangement, and assembly) of all IP on our Website is the exclusive property of RAUSCH and is also protected by Singapore and international copyright laws.
The trademark and service mark RAUSCH, the RAUSCH-COSMETICS.COM domain name and all other graphics, logos, page headers, button icons, scripts, and service names included in or made available through any of our website are trademarks or trade dress or otherwise the exclusive property of RAUSCH in Singapore and other countries/regions.
PRODUCT TESTIMONIALS
RAUSCH welcomes feedback on your experience with our merchandise. We will publish on our website both positive and negative comments, so long as the comments, reviews or testimonials (collectively, Testimonials) are accurate, constructive and not misleading. If you submit Testimonials that we do not publish on our website, our customer service department may contact you to improve our product quality and service. We also reserve the right to edit all Testimonials for length, spelling, grammar, or for any other reason in our sole discretion so long as the meaning of the Testimonial is not materially altered. By submitting a Testimonial to RAUSCH, you hereby grant to RAUSCH the unrestricted right to use your Testimonial in perpetuity, through all media formats and media channels now known or hereinafter developed, without compensation, and to identify the source of the Testimonial by indicating your first name, last initial, city and/or state. Thank you for taking the time to share your thoughts with other RAUSCH customers.